Amazon IT Support II Jobs at California (Apply Now)

Today Apply for Amazon IT Support II Jobs at California, For Amazon IT team, Amazon is looking for a highly organized and motivated IT Support Associate II. At California amazon staff and customers will benefit from the technical assistance provided by this position. The ideal candidate will be able to assist with troubleshooting and problem-solving and have extensive knowledge of computer systems, networks, and software applications.

Amazon regularly posts jobs in a variety of fields, including software development, customer service, operations, finance, management, marketing, and product development. There are also opportunities in the areas of logistics, transportation, retail, artificial intelligence, and cloud computing. Amazon often posts job openings for specific locations, such as Seattle, Washington; Arlington, Virginia; and Nashville, Tennessee.

You will be responsible for providing technical, customer service, and problem-solving support to Amazon customers as a Technical Support Associate II at Amazon California. You should have the option to investigate specialized issues, give convenient and exact goal, and guarantee consumer loyalty. You will be expected to maintain a professional demeanor, communicate effectively, and offer excellent customer service. In addition, you need to be able to work on your own while also being able to collaborate with other teams.

Amazon IT Support II Jobs Announcement Details

As IT Support, Ensures the smooth delivery of technology services by carrying out a variety of complex information technology support tasks. Screens, works, arranges, helps and trains others in the activity of PC equipment, programming, and peripherals to accomplish wanted outcome.

CountryUSA
State/ProvinceCalifornia
CitySunnyvale
Job ID2333459
Work TeamIT Team (Amazon.com Services LLC)

Responsibilities

The successful IT Support Associate II will be driven by team success and focused on the customer. You’ll be creative, enthusiastic, and able to quickly adjust to new processes and procedures while handling a lot of requests. You will also be dedicated, adaptable, and able to keep up high levels of productivity while providing high-quality support.

Here some are key responsibilities:

  • Provide Amazon Corporate employees with basic technical support.
  • In accordance with organizational standards, investigate, resolve, and respond to inquiries promptly.
  • End-user computing issues can be diagnosed and fixed by analyzing the issue, locating the appropriate resources, evaluating proposed solutions, and confirming that the issue has been resolved.
  • Produce and submit accurate, comprehensive, and current call logs of customer interactions.
  • answers basic questions and informs the customer of required repairs. ensures that the client comprehends and is pleased with the completed work.
  • Make efficient use of knowledge management to adhere to all standard operating procedures (SOP).
  • In order to provide users with technically accurate solutions, acquire and maintain current knowledge of relevant policies.
  • Assist in tasks to prioritize and escalate any system or network outage to minimize downtime.
  • Provide remote assistance with AV presentation equipment and teleconferencing systems.

Qualification and Experience

Here important things you need to know for success to join or work in amazon IT Team.

  • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • High school or equivalent diploma
  • Partner or Four year certification in Software engineering or IT related field
  • Microsoft MCSE, MCITP Frameworks Head (Dynamic Index), or A+ confirmation
  • Capacity to investigate Microsoft Office issues and equipment issues
  • Essential systems administration and AV experience liked
  • Solid investigating abilities of exceptionally complex frameworks
  • Capacity to make sense of mind boggling IT ideas in straightforward terms

How to Apply?

Here some basic steps you need to know while apply for IT Support Associate ii Jobs amazon at California.

  1. Search for the IT Support Associate II position in California on the Amazon job website.
  2. Make sure you meet the qualifications by carefully reading the job description and requirements.
  3. Apply for the position by making a profile on the Amazon job website.
  4. Send in your resume and any other required supporting documents.
  5. Provide the employer with any additional information they request.
  6. Present your application and sit tight for a reaction.
  7. Prepare for the interview by researching the company, reading the job description and requirements, and practicing your responses to common interview questions if you are invited for one.
  8. You can login and apply directly by click On (Apply Now)

What is IT Support Associate ii Amazon Salary?

The base compensation for this position goes from $36,500/year in amazon least geographic market up to $91,800/year in our most elevated geographic market.

Pay is determined by a variety of factors, including the location of the market, and it may fluctuate based on job-related expertise, knowledge, and experience. Amazon is a complete pay organization.

What are the IT Support associate ii Amazon Interview Questions?

Following are the 10 top asked question by amazon team during interview:

  1. What experience do you have with IT support?
  2. How familiar are you with Windows and MacOS operating systems?
  3. Describe a time when you had to troubleshoot a difficult technical problem.
  4. What technical challenges are you looking forward to addressing in this role?
  5. How do you stay up to date with the latest technologies and trends?
  6. In what ways have you utilized customer service skills in your past roles?
  7. Describe a time when you had to explain a complex technical issue to a customer.
  8. How do you handle stress and tight deadlines?
  9. How do you handle customer complaints?
  10. What processes do you follow when resolving customer complaints?

IT Support Associate ii Amazon Review

I have been an IT Support Associate II at Amazon for almost two years. I’m happy to report that it’s been a wonderful experience. The pay is good and the job is very rewarding. You will have a lot of support from the team and management, and the job is very hard. I’ve found that the job is very rewarding because it requires a lot of technical knowledge and problem-solving skills.

I’ve also found that I can grow and develop my skills in a positive setting thanks to the friendly and supportive atmosphere. I’m satisfied with my work as an Amazon IT Support Associate II overall.

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