Principal Program Manager , OpsTech IT Delivery


The OpsTech Solutions Americas team is seeking an experienced Principal Program Manager.

In this role you will own delivery of cross organization initiatives, assist in developing and leading organization roadmaps, driving efficiency in processes, and delivering on goals. You understand, utilize and share program-management best practices.

As a Principal Program Manager, you will partner with strong technical leaders to drive the long-term vision of the organization. You will understand the significant business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions. You will streamline and/or eliminate excess process. You will influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction. You will demonstrate good judgment in how and when to escalate. You are data-driven, regularly review metrics, and proactively seek out new and improved data/mechanisms for visibility. You will ensure your programs stay aligned with organizational objectives and goals.
You will ensure stakeholder needs are aligned, while driving mindful discussions that lead to crisp decisions. You will partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what priority order. You will write effective narratives, program updates, and present them effectively to stakeholders and leadership. You create plans that have clear, measurable success criteria and return on investment. You oversee the gap between teams, processes, and systems. You are able to solve ambiguous problems and proactively identify and mitigate risks.

As a Principal Program Manager, you will drive continuous improvement activities for the organization and use mechanisms to ensure the sustainability of the solutions you implement. This role requires a candidate with proven leadership ability to facilitate and guide the application of Lean Six Sigma and other quality methods across an organization. This leader must be a change agent and be able to influence without authority in a highly customer-centric environment. You will participate in the exchange and promotion of continuous improvement best practices as well as influence and train organizational members in lean process thinking and the application of continuous improvement tools.

Key job responsibilities
• Problem Management
• Own the in-take processes
• Organize existing/new projects and programs
• Drive adoption, compliance, and customer satisfaction
• Create, communicate, and update stakeholders on progress
• Write effective narratives, roadmaps, and plans
• Delivery of programs, projects, and tasks within scope and on time
• Collaborate with business leaders at all levels to build and manage a large scale program
• Establish a comprehensive set of metrics to measure the impact of our programs
• Drive cross-functional strategic initiatives to continuously improve the customer experience
• Work-cross functionally to identify and build best practices and process improvements
• Drive cross-functional projects to support new strategic initiatives and business opportunities for the organization

This role will include travel; up to 10%.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
– Medical, Dental, and Vision Coverage
– Maternity and Parental Leave Options
– Paid Time Off (PTO)
– 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Austin, TX, USA | Bellevue, WA, USA | Nashville, TN, USA


– 7+ years of working cross functionally with tech and non-tech teams experience
– 7+ years of program or project management experience
– 7+ years of managing, analyzing and communicating results to senior leadership experience
– Bachelor’s degree
– Experience implementing repeatable processes and driving automation or standardization
– Experience defining program requirements and using data and metrics to determine improvements


– Experience delivering projects within scope, time, budget and quality
– Master’s degree (MBA, Engineering, Operations Management, Mathematics, Science).
– Lean Six Sigma Black Belt or Master Black Belt certification
– Project Management Professional (PMP) / equivalent certification, or Certified Scrum Product Owner (CSPO) / Certified Scrum Master (CSM)
– Experience instructing executives, managers, associates, and continuous improvement champions on Lean methodologies and/or technology projects
– Experience defining program requirements and using data and metrics to determine improvements
– Proficient in obtaining, organizing, and analyzing data to challenge conventional wisdom, make fact-based decisions, drive root cause analysis, and evaluate outcomes
– Advanced skills in statistical analyses
– Experience deploying transactional lean, manufacturing lean, variation reduction, and Design for Six Sigma methodologies
– Experience managing Kaizen schedule, coordinating Kaizen efforts, and ensuring timely project benefit validation
– Demonstrated knowledge of key business financial metrics, providing metric inputs to various reporting venues, and communicating key performance indicators to stakeholders in support of business objectives
– Proven experience working with large scale technology systems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,100/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

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